Privacy Policy

1. Introduction

CrossOrder("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

We collect information that you provide directly to us:

• Account information (email, company name)
• Business contact information for suppliers, Brands, sellers, and fulfillment partners
• Product, Catalog, Campaign, Order, customer, and Shipment records
• Payment confirmation, charge, payout, and Settlement records
• Files and notes you import or enter into your workspace

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Connect Products, sellers, and Orders to Campaigns
• Support supplier review, fulfillment, and Settlement workflows
• Generate operational reports and workspace activity records
• Communicate with you about our services

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your consent
• With service providers that help us operate the platform
• With workspace users and partners according to their assigned role
• To comply with legal obligations
• To protect our rights and prevent fraud

5. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Access controls and authentication
• Credential and session protection
• Service monitoring and incident response procedures
• Role-based limits on workspace data access

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Manage connected services and workspace access
• Export your data

7. Data Retention

We retain your data for as long as your account is active or as needed to provide you services. You can request deletion of your data at any time through the data deletion endpoint.

8. International Operations

Cross-border Campaigns may require authorized workspace users and fulfillment partners in different countries to access the Order and Shipment information needed to complete their work. Workspace owners are responsible for assigning appropriate access and providing required notices.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

10. Contact Us

If you have questions about this Privacy Policy or a workspace data request, contact the account owner or platform administrator listed in your CrossOrder workspace.